Two Factor Authentication

How to Enable the Feature

Step 1 - Enable the Feature in the Config section

  1. Click on your Username in the top right-hand corner

  2. Select the Admin Settings button from the drop-down menu

  3. On the Admin Navigation Bar select Configs

  4. Scroll to the Other section and search for the Allow Two Factor Authentication button.

  5. If “No” is displayed on the button, click the button to change it “Yes”

  6. Click the Update button to save

Step 2 - Admin Enable the Feature on the User - Email

  1. On the Admin Navigation Bar select Users

  2. Search for the respective user and click the Edit User button

  3. Under the General Section, locate the Two Factor Authentication section

  4. Next to Email, if “No” is displayed on the button, click thc button to change it to “Yes”

  5. Click the Update button to save

  6. Clcik the Close Admin Panel button to exit the Admin Panel

Step 3 - User Enable Two Factor Authentication - Email

  1. Click on your Username in the top right-hand corner

  2. Select the User Profile button from the drop-down menu

  3. Under the Two Factor Authentication section, for Email, if Disable is selected, select Enable.

  4. Click the Update button to save

Step 4 - User Enable Two Factor Authentication - Authentication App

  1. Click on your Username in the top right-hand corner

  2. Select the User Profile button from the drop-down menu

  3. Under the Two Factor Authentication section, for the Authentication App, click the Setup button

  4. Download the Google Authenticator App from the Google Play Store or Apple App Store

  5. Once you have completed setup of the Authenticator App, click the Add button in the button right hand corner, select Scan a QR Code and scan the code displayed on the screen.

  6. Once the entry has been added to the Authenticator app click the enable button on the system.

How the Feature Works - Email

  1. When the user who has the feature enabled on their user profile goes to the Login Page, enters their Login information and clicks the Login button the Authentication page would be displayed requesting the user to enter a code.

  2. The user would then go to their respective Email and locate the recent Authentication Code email sent from IMS.

  3. The user should enter that code into the field on the Authentication page and click the login button.

How the Feature Works - Authentication App

  1. When the user who has the feature enabled on their user profile goes to the Login Page, enters their Login information and clicks the Login button the Authentication page would be displayed requesting the user to enter a code.

  2. The user would then open their Authenticator App, locate the recent Authentication Code displayed in the App.

  3. The user should enter that code into the field on the Authentication page and click the login button.

Things to Know

  1. Under the User tab in the Admin Panel, admin personnel only have the ability to enable the Email Two Factor Authentication Feature.

  2. For the Email Two Factor Authentication Feature to work, users must have a valid email address present in the Email field on the User Edit page.

  3. Users also have the ability to enable the Trusted Device field on the Authentication page which would limit the amount of times the user has to enter an Authentication Code for a specific period.